Privacy and Cookies Policy

OUR COMMITMENT

At VisaHelpUK, we are committed to ensuring that your privacy is protected. We will always keep your personal data confidential.

The only exception is insofar as we are subject to legal or regulatory obligation, for example obligations imposed by our regulatory body, the Office of the Immigration Services Commissioner (OISC).

This privacy policy relates to all information provided by you to VisaHelpUK, as a client of VisaHelpUK or otherwise.

TYPES OF DATA THAT WE COLLECT

Client data relevant to immigration applications

As part of our client service, we record and store data relating to client details, client situation, and advice provided. This data is used by us solely in order to provide an excellent client service, to ensure a successful immigration application, and to provide the best possible advice.

We are required by the OISC to retain relevant data for a period of no less than six years. After that point, this data is securely deleted.

In addition, we are required by the OISC to retain relevant data for any future audit by the OISC. However, on request, clients may object to their data being used for future audits of this sort.

Enquiries to VisaHelpUK

As part of our enquiry process, and in order to help you best, we may record your name, contact details, and other relevant information relating to your enquiry.

Website Cookies

Cookies are small text files that may be placed on your computer by websites you visit. There are a number of ways they may be used such as, to provide information on the use of the website, to add additional functionality and services or to help manage content.

How we use cookies

We use a third-party tool (Google Analytics) to collect and store certain information when you use, access, or interact with this website. The type of information we gather may include the location of your IP address, the number of visit made, the pages visited, the duration of the visit, the type of device used and how you interact with the site content. This information is anonymous and is only used by us to help improve our digital services and user experience.

Opting in or out

Cookies are not gathered without your consent and choosing to opt out of cookies on this site or Google Analytics will not affect the use of our site.

Consent is granted to us when you select ‘Allow Cookies’ button on the cookie notification banner. Alternatively, consent can be declined by selecting ‘Decline cookies’ on the cookie notification banner.

Cookies will not be gathered if you have chosen to opt out of Google Analytics. Further information on opting out of Google Analytics can be found on this page.

Mailing List

Anyone on our mailing list has been explicitly asked whether or not they would like to receive our regular emails. If they consent to this, we record their name, email address, and minimal additional information to ensure that they receive the emails most relevant to their own situation.

The mailing list is only used to provide relevant information, news and advice concerning UK immigration. We do not sell or trade email lists with other organisations and businesses.

We use a third-party provider, MailChimp, to deliver our e-newsletters. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter.

You can unsubscribe from the mailing list at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing info@visahelpuk.com.

ACCESS TO YOUR PERSONAL INFORMATION

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

You may obtain an account of all of your personal information held by VisaHelpUK upon request.

Clients of VisaHelpUK may examine their records and any personal information contained therein upon request. This includes any Case Notes relating to your immigration application or immigration advice provided. To view, amend or delete the personal information that we hold, please email info@visahelpuk.com

CHANGES TO THIS PRIVACY POLICY

Our Privacy Policy is reviewed every 6 months. The last review was 23/04/2019.